Return And Refund Policy

At PosterCanvasGift, we want you to be satisfied with your purchase. Because many of our posters and canvas prints are made to order, we carefully review each order before production and shipping.

1. Returns

We generally accept returns for eligible products when the item arrives damaged, defective, or significantly different from the product ordered.

If you receive a damaged or defective item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Your name and email address

  • A description of the problem

  • Clear photos of the product and packaging

  • Any other information that may help us review the issue

We will review your request and determine the appropriate solution.

2. Damaged or Defective Products

If your poster or canvas arrives damaged or has a manufacturing defect, please contact us as soon as possible.

After reviewing the issue, we may offer:

  • A replacement product at no additional cost

  • A refund for the affected item

  • Another appropriate solution depending on the circumstances

Please do not return a damaged or defective product unless our customer support team specifically instructs you to do so.

3. Incorrect or Missing Items

If you receive the wrong product, incorrect size, or an incomplete order, please contact us within 7 days of delivery.

We will investigate the issue and, where appropriate, arrange a replacement or another suitable solution.

4. Change of Mind

Because many of our products are made to order, we generally cannot accept returns or cancellations simply because you changed your mind after production has started.

If you need to cancel or change an order, please contact us as soon as possible after placing the order. We will do our best to accommodate your request if the order has not yet entered production.

5. Personalized or Custom Products

If a product is personalized or customized according to information provided by the customer, we cannot accept returns due to incorrect information supplied by the customer.

Please carefully review all personalization details before completing your purchase.

If the product contains a manufacturing error or does not match the information you provided, please contact us so we can review the issue.

6. Refunds

Once your refund request has been approved, the refund will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

7. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Made-to-order products

  • Personalized or customized products

  • Products that have been used or damaged after delivery

  • Products returned without prior authorization

8. Return Shipping

If we determine that a return is necessary because the product is defective, damaged, or incorrect, we will provide further instructions regarding the return process.

Customers should not send products back to us without contacting our customer support team first.

9. How to Request a Refund or Replacement

Please contact us at:

Email: support@postercanvasgift.com

Phone: +1 718 814 2714

Working Hours: Monday – Saturday, 9:00 AM – 5:00 PM

When contacting us, please include your order number and a detailed description of the issue. Providing clear photos when applicable will help us process your request more quickly.

10. Contact Information

UK Address: 15 Glen Ord Crescent, Kilmarnock, East Ayrshire, KA3 1NB, United Kingdom (UK)

US Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States