Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with CustomForFamily. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 2–5 business days after payment has been successfully received.

Please note that processing times may be longer during holidays, peak shopping seasons, or due to high order volumes.

Customized or personalized products may require additional production time.

Shipping Time

Estimated delivery times are as follows:

United States

  • Standard Shipping: 5–10 business days

United Kingdom

  • Standard Shipping: 5–10 business days

Canada

  • Standard Shipping: 7–15 business days

Australia & New Zealand

  • Standard Shipping: 8–18 business days

Europe

  • Standard Shipping: 7–15 business days

Rest of the World

  • Standard Shipping: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on your shipping destination and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided and the order has already entered production or has been shipped, we may not be able to make changes.

Customers are responsible for any additional shipping costs resulting from incorrect address information.

Lost, Stolen, or Delayed Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in finding a suitable resolution.

Please note that we are not responsible for delays caused by:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Natural disasters

  • Other events beyond our control

Damaged Packages

If your package arrives damaged, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package

We will review your request and provide a replacement or refund if applicable.

Contact Information

If you have any questions regarding our Shipping Policy, please contact us.

UK Address: 24-26, Arcadia Avenue, FIN009/14909, London, N3 2JU, UNITED KINGDOM

US Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States

Phone: +17188142714

Email: support@bestgiftshirts.com

Working Hours: Mon – Sat / 9:00 AM – 5:00 PM