Return & Refund Policy

Last Updated: July 2026

At CustomForFamily, we are committed to providing high-quality canvas prints and posters. Every order is carefully produced and inspected before shipping. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Since most of our products are made to order, we only accept returns under the following circumstances:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your product has a manufacturing defect.

If your order qualifies for a return, please contact us within 30 days of receiving your package.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or customized products.

• Products that have been used or altered after delivery.

• Items damaged due to misuse or improper handling by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and the packaging.

After reviewing your request, we will gladly provide a replacement or a full refund at no additional cost.

Refunds

Once your refund request has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After production has begun, we are unable to cancel the order because each product is made specifically for the customer.

Exchanges

We only replace items if they are damaged, defective, or if you receive the wrong product.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution.

Return Shipping Costs

If the return is due to our mistake (wrong item, damaged item, or manufacturing defect), we will cover all replacement or return shipping costs.

For approved returns due to other reasons, customers may be responsible for return shipping costs.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us.

CustomForFamily

Return & Refund Policy

Last Updated: July 2026

At CustomForFamily, we are committed to providing high-quality canvas prints and posters. Every order is carefully produced and inspected before shipping. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Since most of our products are made to order, we only accept returns under the following circumstances:

• You received the wrong item.

• Your item arrived damaged or defective.

• Your product has a manufacturing defect.

If your order qualifies for a return, please contact us within 30 days of receiving your package.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or customized products.

• Products that have been used or altered after delivery.

• Items damaged due to misuse or improper handling by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and the packaging.

After reviewing your request, we will gladly provide a replacement or a full refund at no additional cost.

Refunds

Once your refund request has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After production has begun, we are unable to cancel the order because each product is made specifically for the customer.

Exchanges

We only replace items if they are damaged, defective, or if you receive the wrong product.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution.

Return Shipping Costs

If the return is due to our mistake (wrong item, damaged item, or manufacturing defect), we will cover all replacement or return shipping costs.

For approved returns due to other reasons, customers may be responsible for return shipping costs.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us.

UK Address: 24-26, Arcadia Avenue, FIN009/14909, London, N3 2JU, UNITED KINGDOM

US Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States

Phone: +17188142714

Email: support@customforfamily.com

Working Hours: Mon – Sat / 9:00 AM – 5:00 PM