Shipping Infomation

At PosterCanvasGift, we carefully prepare and package every order to help ensure that your poster or canvas print arrives safely.

1. Order Processing

Most of our products are made to order. After you place an order, we begin processing and preparing your product for production.

Please allow approximately 2–5 business days for order processing and production before your order is shipped.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Time

After your order has been produced and shipped, the estimated delivery time may vary depending on your destination and the shipping carrier.

Typical estimated delivery times are:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–15 business days

  • Australia: 7–15 business days

  • Other International Destinations: 7–20 business days

These are estimated delivery times, not guaranteed delivery dates.

3. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Please allow 24–72 hours for tracking information to become active after the carrier receives and scans your package.

You can use your tracking number to monitor your shipment and delivery progress.

4. Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

PosterCanvasGift is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address if the order has not yet entered production or shipping.

5. Shipping Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • Customs processing

  • Incorrect address information

  • Transportation disruptions

  • High shipping volumes

  • Other unforeseen circumstances

If your package is delayed, please check the tracking information first. If you believe there is an issue with your shipment, contact our customer support team.

6. Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging.

If a package appears to be lost or has not received a tracking update for an extended period, please contact us so that we can review the shipment and assist you.

7. Customs and Import Fees

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country.

Any applicable customs duties or import charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

8. Multiple Items

If your order contains multiple products, items may occasionally be shipped separately depending on production location, product type, availability, or fulfillment requirements.

You may receive more than one tracking number for a single order.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Email: support@postercanvasgift.com

Phone: +1 718 814 2714

Working Hours: Monday – Saturday, 9:00 AM – 5:00 PM

UK Address: 15 Glen Ord Crescent, Kilmarnock, East Ayrshire, KA3 1NB, United Kingdom (UK)

US Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States